Frequently Asked Questions

What's store.euroclonegroup.it?
store.euroclonegroup.it is a next-generation e-commerce: practical, young and fast! Within the portal you can find different kind of products and services at competitive prices. All services have been tested by our staff to ensure the quality of products online.


Why do store.euroclonegroup.it products have attractive prices?
store.euroclonegroup.it want to differentiate itself from other e-commerce websites offering quality at competitive prices. Thanks to direct relationships with manufacturers and retailers we are able to offer you the best deal at the lowest price possible,with highly attractive discounts and time limited promotions.


Is the registration free?
Registration to store.euroclonegroup.it is absolutely free and doesn't involve any obligation to purchase.


Can registration be withdrawn?
You can unsubscribe at any time by sending an email to we@euroclone.it. We hope however this will not occur. We would be sorry to see you leave.


What do I do if forgot my password?
Should you forget your password this will not represent any problem: just connect to link [http://www.store.eurclonegroup.it /it/page/recovery_password.html] inserting the email address you indicated when you subscribed. You will receive an e mail containing a new password to access your account.Once into your able private area you can change the password.


How does store.euroclonegroup.it shield my data?
We attach great importance to the security of your data and the need to treat them according to the most stringent legal requirements in terms of protection. More detailed information can be found at the following link:[link=http://www.store.eurclonegroup.it /it/page/ privacy_policy.html] qui[/link]. If you have additional questions or require more information please contact us directly by writing to web@euroclone.it


How do I place an order on store.euroclonegroup.it?
Store.euroclonegroup.it works like any other e commerce. To purchase is enough to, subscribe by filling the form with requested data, indicating your e-mail address that is required to confirm the user registration and later on for all comunications. Finally you will be requested to enter a password of your choise, that can be changed at any time directly entering your profile and recover in case of loss.


How can I check the status of my order?
You can track the status of your order by logging into your private area. Inside your personal profile you will see a list of all your orders in pdf format and relevant invoice.


Can I add other product to my order ?
For operation and technical reasons you can not add new products to an order already placed. You will need to place a new order.


How can I change or cancel my order?
To change or cancel any part of your order, please send a request to: web@euroclone.it with your details and your order number. Warning! In case goods have already been shipped of course you can not cancel your order.


Which term of payment can I enjoy for my order on store.euroclonegroup.it?
Payment terms on store.euroclonegroup.it are simple and safe and namely: Bank transfer: in our order confirmation you will find all informations necessary to settle the payment. The products will be sent as soon as we receive your payment. Confirmation will in any case be sent to your e-mail address. credit card: by sella's bank you can proceed directly to the payment by entering the data in total security in your card.Goods will be sent automatically.


Which are delivery times?
Standard delivery time is 5 working days; in case goods are not availability you will be contacted.


How can I check the delivery status?
Delivery of your shipment can be checked directly at courier website, by indicating Bill of Landing released via the e-mail after shipment. Just click and see the latest update on the parcel.


Is possible to order from different countries?
store.euroclonegroup.it web site was created as e-commerce appeal to European users within the European community.


How much the shipment costs?
For amounts below 400.00 euro transport fee is 9.00 euro for domestic shipments and 15.00 euro for international shipments (EU).


If delivery of my order is late, whom shall I contact?
Check the Bill of Lading number released after shipment and find out if the shipment is still in stock or in transit. Don’t worry, you will receive the parcel with a slight delay which may be caused by the courier or you will be contacted in case of problems. Should a big delay occur or in case of any other incovenience, please feel free to contact our customer service at web@euroclone.it


I safely received the shipment but something is missing from the order. What should I do?
Just there may have been an error in handling the shipment. Send an e mail to web@euroclone.it reporting the invoice number and the problem. This way we can immediately investigate what happened and solve the problem. Should the missing product no longer be available, we will issue a credit note for immeditate refund of the amount.


I was not home to accept the delivery. How can I contact the courier?
Don’t worry, the courier after a first delivery releases a notification on which you will find all information to contact them and safely receive your shipment.


My parcel is damaged, what can I do?
We recommend to refuse the delivery and immediately notify the problem by sending an e mail to web@euroclone.it


All products of store.euroclonegroup.it are guaranteed?
All our products are covered by warranty, therefore if the product proves to be defective after the deadline for return,it is necessary to contact us writing to web@euroclone.it


How long I have to return the goods?
The time within which you have right of withdrawal is 10 working days from receipt of goods, Proof of delivery (POD) of the letter of your delivery shipment .


How can I return the goods ordered?
To return goods just follow these simple rules: 1. Prior to sending the documents to return the goods to web@euroclone.it contact us and advise order No. related to the return, the products involved and the reason why you are returning them. 2. You will receive as soon as possible an e mail containing our instructions, a form to be filled in and the correct address to which the products are to be dispatched. Please remember that all expenses related to returned goods will be at your charge. We remind you that: 1. The products should be returned in perfect conditions, in their original package and with original label and in the same package you received. 2. The products returned can not be replaced, but only repaid. Refund will be made within 30 days from receipt of goods and only if the package is in perfect conditions. The refund covers only the products returned. Freight charges will not be reimbursed. 3. In case the return is due to our mistake, after inspection by our customer service we will pick up the goods and refund the amount paid inclusive (only in this case) of the freight charges.